by Harmony Bath Products LLC

Policies at

Bath Butler Bidets.

BathButlerBidets.com, by Harmony Bath Products LLC, is dedicated to giving all visitors and customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and feel free to contact us directly with any questions.

Returns and Refunds

Return Policy

 

BathButlerBidets.com, by Harmony Bath Products LLC, accepts returns or exchanges on new and unused bidet seats and attachments within 30 days of shipment date. Permitted returns of "New and unused product(s)" means the product has not been installed, used or altered in any way and remains in re-saleable condition.

 

Due to the hygienic nature of bidet products, any products that have been connected to water supply or used in any way are not eligible for return due to health risks and BathButlerBidets.com policy. Returns must still be in their original packaging with all parts and accessories included or be subject to a 20% restocking fee.

 

Requests for Return Authorization’s must be received within 30 days from the date of Shipment.  Requests received 31 or more days following shipment may be granted, at Bath Butler Bidets’ sole discretion.

 

To request an RMA (Return Merchandise Authorization) to initiate a return, Customers must contact BathButlerBidets.com to obtain an RMA number, via email: Support@HarmonyBathProducts.com

 

Claims for goods damaged upon delivery must be received within THREE (3) of delivery.  Please check for damages upon delivery, and do not sign and accept damaged packages.

 

Return requests should include:

  • Original Order Number

  • Customer name

  • Phone number

  • Customer address

  • Purchase date

  • Reason for return

 

Packages refused upon deliver or returns shipped back without an RMA number are subject to a 20% restocking fee or denied refunds. Customer is responsible for Return Shipping Charges.  Within the US, returns must be shipped via UPS or FedEx with insurance. 

 

BathButlerBidets.com, by Harmony Bath Products LLC is not liable for damages incurred during shipment; however, items reported as damaged within THREE (3) business days of delivery may be promptly exchanged, following receipt of claim, photographic evidence and documentation.

 

Return shipping instructions will be provided along with RMA number, for qualified returns based on the Return Policy.

 

Privacy Policy

Your Data is Secure

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://bathbutlerbidets.com (the “Site”), by Harmony Bath Products LLC.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

 

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we and our payment processor(s) collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”  When we mention “Personal Information” in this Privacy Policy, we are including both Device Information and Order Information.

 

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen orders for potential risk or fraud; and when in accordance with the preferences you have shared with us, we may provide you with additional information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use this information for our own advertising and retargeting campaigns.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, use Google Analytics to help us understand how our customers use the Site – you may read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

European residents: You have the right to access personal information we may hold and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill purchase requests, contracts or Agreements we might have with you (such as an order through the Site, our social marketing pages, and other Bath Butler Bidets stores or shopping channels, such as eBay, Facebook, Amazon, etc.), or otherwise to pursue our legitimate business interests listed above.

 

Additionally, please note that your information will be transferred outside of Europe, including to the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

BathButlerBidets.com, by Harmony Bath Products LLC, may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.